Network Solutions - Private Label Hosting

Services Questions

Does Network Solutions offer any services other than Web hosting? If so, what are they?

Can my company bundle Network Solutions' hosting services with our existing products?

Can I customize and offer unique Web hosting packages to my client base?

We would like to keep certain components of Web hosting such as e-mail, domain name system and domain registration in-house. Can we outsource just what we want?

Can we process sign-ups for hosting using an online order form?

Can I customize my end-user's control panels?

Does Network Solutions provide any site builder tools with the Web hosting packages?

Can I offer domain registration through Network Solutions?

Does Network Solutions offer any e-commerce solutions?

Does Network Solutions offer Virtual Name Servers?

Does Network Solutions provide any control panels? If so, what can I manage from there?

Does Network Solutions provide any product and support training?

 

Answers

Does Network Solutions offer any services other than Web hosting? If so, what are they?

Yes. In addition to wholesale private label hosting services, Network Solutions offers e-commerce, e-mail, SSL certificates, search engine submission, and domain registration services.

Can my company bundle Network Solutions' services with our existing products?

Yes. Network Solutions develops fully managed Web and e-mail hosting and e-commerce services that you can bundle with existing products, or sell as a stand-alone package to your customers. In fact, most of our private label customers either bundle hosting with existing products or sell it as an add-on service.

Can I customize and offer unique Web hosting packages to my client base?

Yes. Network Solutions’ hosting solution is based on the collaborative model theory so you can flexibly combine features and automatically provision packages to suit your customers’ needs. You have freedom to create custom service plans and independently brand your product offerings.

We would like to keep certain components of Web hosting such as e-mail, domain name system and domain registration in-house. Can we outsource just what we want?

Yes. Our flexible product suite is designed to give you as many options as possible. We customize a solution that meets your specific needs, whether you want to outsource just a few components or the entire line. Pick the components you need to outsource, and rely on us to provide a superior level of service for every one of them.

Can we process sign-ups for hosting using an online order form?

Yes. You can create your own and connect directly to Network Solutions' automated provisioning system so customers can sign up for hosting services 24 hours a day without needing to speak to a sales representative.

Can I customize my end-user's control panels?

Yes. You can fully customize the Hosting Control Panel. You have the option of either branding Network Solutions’ standard control panel with your logo, look and feel, and language, or designing your own panel from scratch and linking it into our provisioning and management system through our application programming interface (API).

Does Network Solutions provide any site building tools with the Web hosting packages?

Yes. Network Solutions provides a full suite of Web site development tools through the popular SiteStudio™ as part of the hosting package. Network Solutions' SiteStudio™ is a complete Web site creation wizard so customers with no prior HTML or Web design experience can create dynamic and multi-page Web sites. It is easy to use, intuitive, and customers see great results immediately, even if they’ve never created a Web page before. Our Script Resources links connect customers to sources of Javascript and CGI to further enhance their sites.

Can I offer domain registration through Network Solutions?

Yes. Network Solutions® Inc. is an acknowledged industry leader in domain registration. You can easily register, renew and transfer domains in real time through the step-by-step online control panels.

Does Network Solutions offer any e-commerce solutions?

Yes. We have integrated e-commerce solutions into our hosting platform from industry-leading e-commerce vendors. You can customize your retail offerings to match the needs of your respective markets.

Does Network Solutions offer Virtual Name Servers?

Yes. You can offer your customers fully customized Internet hosting with virtual name servers that provide aliasing to the primary and secondary name servers. When a customer uses "whois" to look up information on the domain, they see your company information, or that of your customer, depending on the hosting service provided. All DNS additions, changes and deletions are handled through the branded control panels.

Does Network Solutions provide any control panels? If so, what can I manage?

Yes. We have designed two control panels: Partner Control Panel for Network Solutions’ for you, our private label customers, and Hosting Control Panel for your own customers. Both panels have numerous tools that are simple to use and can be fully branded.

You and your services representatives use the Partner Control Panel to manage and administer hosting accounts.

Your customers manage all aspects of their own hosting account with the Hosting Control Panel. This reduces your costs, and customers are delighted by the ease with which they can complete all of their hosting tasks in one place.

Does Network Solutions provide any product and support training?

Yes. We have our own proven training programs to help get your sales representatives up to speed quickly on what hosting is and how to sell it. We have found that frequent sessions, 30 minutes or less, on just one or two topics, work more effectively than occasional day long sessions. We have designed our training to work effectively over a conference call from a slide presentation sent in advance. Training sessions are easy to arrange and can include trainees from multiple locations at once. Similar to our sales training; customer care training has been designed to ensure that your representatives can handle most questions about our hosting product.

* Virtually zero downtime guarantee does not include scheduled maintenance or unanticipated downtime due to circumstances outside the control of Network Solutions.