Network Solutions - Private Label Hosting

Customer Care Questions

We are Network Solutions’ private label customer and are looking to outsource Level 1 and 2 support. Do you provide end-user customer care?

What are Network Solutions' hours of technical support?

What kind of sales and marketing support should we expect from Network Solutions?

 

Customer Care Answers

What are Network Solutions' hours of technical support?

We offer technical support 24 hours a day, seven days a week. Network Solutions' Customer Care Team is committed to providing you with superior technical support. Your customers can count on you, because you can count on us.

In addition, we use a real-time online professional ticketing system, customized for the Network Solutions hosting product. Status of trouble calls is available online 24/7, so you can track outstanding concerns. You can easily see where any trouble ticket is in the process, and what steps are next for resolution. We have a proven escalation process if issues need further attention. We communicate with you and provide monthly reports on ticket activity so you can monitor performance and trends.

What kind of sales and marketing support should we expect from Network Solutions?

Complete support. Network Solutions has developed a broad range of sales and marketing collateral, Web site content and other market information that we provide to our private label customers to help you grow your business.

Contact us now at privatelabelinfo@networksolutions.com if you have any ideas or suggestions on how our hosting products can be developed to help you better serve your customers.

* Virtually zero downtime guarantee does not include scheduled maintenance or unanticipated downtime due to circumstances outside the control of Network Solutions.